Transition to new

Filed December 17, 2008 at 3:00 pm.

I’m please to announce the transition of and related services (RyAnd Customer Update, Connected Workstation Update) to this new, unified site. Content has been imported, so while it might be different finding your way around at first, all the resource you’re familiar with are here.  Links to older pages have been redirected to an appropriate location in the new site.

Connected Workstation customers who have this as your home page: In the coming days I will re-create a dedicated homepage with information dedicated to your particular needs.  You do not need to do anything to receive this change.

Have questions or comments about how the new site works for you? Feel free to contact me with feedback!

Important: Security Check Required

Filed July 26, 2008 at 8:40 am.

This is an urgent security notice from RyAnd Computing. All customers should follow these steps.

Recently a serious flaw in some basic internet services was discovered that can allow a malicious individual to redirect your usage of the internet. For example, you could type in hoping to get to your bank, but silently and without any indication to you, your username and password when you log in is being stolen despite being on a secure site, because you have had the connection redirected. While the fix has been available for some time, not all Internet providers have applied it, and there is now functional software to take advantage of the problem.

To test for this issue, click here and then click “Check My DNS.” If it says that your name server appears to be vulnerable, please call me at 920-471-1898 as soon as possible. Until I can come over and apply the work-around fix, do not shop online, access online banking, or input any other information that you would not want stolen. The fix itself is quick for me to apply, and if I installed a router for you and you have the access codes I gave you for it, I can do it in less than five minutes. It is, however, essential that you call and have me resolve this.

Notice for AT&T (SBC) DSL customers

Filed August 1, 2007 at 6:07 pm.

If you or someone you know has Internet service from AT&T (SBC) Yahoo DSL, they may require a computer settings change. AT&T has made some security updates/changes that, while positve, require some reconfiguration of the Thunderbird email software. RyAnd Computing can perform these changes remotely, in most cases. Please contact us today to find out if these changes apply to you.

As a short-term workaround, DSL customers can use to access their email. Note that using this interface will not show old emails, and the spam (junk mail) filtering is also unavailable, so it is a temporary workaround only.

IMPORTANT: Notebook (Laptop) Computer Battery Recalls (Updated)

Filed September 29, 2006 at 6:01 pm.

Updated – Gateway and Sony battery replacement links added.

If you or anyone you know has a laptop from one of these manufacturers, please follow their instructions to find out if your battery is one of the recalled ones. If it is, turn off your notebook computer, remove the battery, then plug it in using AC power and do not use the battery until it is replaced. All these batteries were manufacturered by Sony and have a defect that in rare cases could lead to explosion or fire. The recalled quantity of batteries is by far the largest for Dell systems, but several other computer companies are offering free replacement of potentially defective batteries. If you need help following these instructions, please contact RyAnd Computing – visit

“Zero-Day” Exploit for Internet Explorer

Filed September 20, 2006 at 11:01 pm.

A “Zero-Day” exploit for Internet Explorer has been found in the wild. What does this mean?

“Zero-day” means that there are programs that are using this vulnerability to infect computers on the day that the problem was discovered. There is no patch for this yet. For this reason, if you are not already using Mozilla Firefox instead of Internet Explorer or other browsers (AOL, SBC/Yahoo) to do your web browsing, or if you were using Mozilla Firefox but have slipped back into the IE habit… :) Now is an important time to make sure you’re on Mozilla! Visit to download the latest version of Mozilla Firefox, if you do not already have it. If you do already have it, it will automatically be updating itself so you have nothing to worry about there.

So basically, in summary – additional flaws have been found and utilized in Internet Explorer that could put your computer at risk if you use Internet Explorer, Outlook Express, AOL or AOL Explorer, MSN Explorer, or nearly any other browser than Mozilla Firefox. Those using Mozilla Firefox exclusively should be relatively safe, as long as they have been following safe computer practices.

If you have any questions or want assistance, please feel free to contact us!

Incompatibility between Some Linksys WRT54G Routers and Roadrunner Internet

Filed March 3, 2006 at 3:02 pm.

A problem has been noticed that causes intermittent failures in Internet access for customers using Roadrunner Internet through Time Warner Cable and a Linksys WRT54G version 5.  To find out if your router is a version 5, turn it over and look at the label.  This image shows what a version 5 router will say.  If you have one of these routers and have any connection problems, please contact RyAnd Computing and let us know that you have a WRT54G version 5 router.  A firmware upgrade  and other repair can be carried out, which should fix the problem.  If any problems continue, Linksys will replace the router for free under warranty.

Again, this is only a problem for the Version 5 routers, and not all routers will have this problem.  If you experience it, please give us a call as soon as possible and we’ll get you back up and running quickly.


Welcome to RyAnd Customer Update!

Filed February 18, 2006 at 7:05 pm.

If you’re reading this, you’ve probably recently had your computer set up or repaired by a RyAnd specialist, and are checking out your “News and Blogs” list in Mozilla Thunderbird. Every time you check your email with Thunderbird, it will also check this special web site and alert you with a number in bold if there are new articles posted. It is strongly recommended to read all articles that arrive, as they may contain important information for keeping your computer running smoothly.

This is not an email list, it is a web log (”blog”) syndication. You have not been subscribed to any list, nor will you receive any spam from us: in fact, we’ve probably helped you set up and use your Thunderbird spam filter. All Customer Updates will arrive in this specialized folder, and will not clutter your inbox. Additionally, only news directly from RyAnd will appear here – you can be assured that if it appears here, it is safe and legitimate.

Thanks for reading!